Return Policy

Return & Exchange Policy: Items can be returned or exchanged due to manufacturing defects, item mismatches, or for any other reason (for example, if you simply wish to exchange or return the product within the allowed timeframe). Products are not eligible for return or exchange if they have been damaged by the customer or show signs of external use.

• Return & Exchange Window: Products can be returned or exchanged within 3 days of receipt.

• Condition: The product must be in new, unused condition.

• Fee: Returns and exchanges are free for the customer.

• Method: Items can be returned or exchanged in person at our workshop (39 Shemodgomi Street, Tbilisi) or sent via post/courier to the specified address.
  To initiate the process and generate a label, please fill out the Return & Exchange Form.

• Refund Processing Time: Refunds take 1 - 3 business days after item inspection.